Domain VI. Leadership
- Evaluate the culture of a department.
- Create programs and policies that support a culture of diversity.
Part 1: Evaluate the culture of City Hospital HIM Department:
Background: City Hospital HIM Department employs 17 people. Only 1 employee is male, Ralph, and he is 74 years old and processes the disclosure documentation for the department. He keeps to himself because he feels that the other employees think he is slow and they have nothing in common. Seventeen-year-old Celine is a recent high school graduate who is going to school at night and enjoys social media and has a best friend who is getting married to his boyfriend this summer and it’s all Celine talks about. Teal is a 27-year-old hard worker who is always 7 minutes late for work in the morning and spends the first 15 minutes at her desk putting on her make-up for the day. When she does finally start working she gets a lot done and out performs the others in her department. Teal speaks English as a second language and is very hard for others in the department to understand. David is a 54-year-old department manager who is putting in his time before his retirement in 4 months. David is a family man who believes strongly in the beliefs of his church and often shares his church doctrine with his employees during their annual evaluations.
Name of Employee
What training could help the department and the employee with cultural awareness
Sample answer: Ralph should receive competency training on generational differences
Celine and David may have conflicts because of their difference beliefs
Others may think she is not as intelligent or able because of the language barrier
Part 2: List the key points that you would include in a diversity training for the departmental staff. Include EEOC and ADA requirements in the training. I need the answer to this Question What training could help the department and the employee with cultural awareness? For celine teal and david and answer part 2.